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Privacy policy
This page explains what data we collect about you, why, how long we keep it and what rights you have. We collect only what is needed to give you a quotation and to carry out the work. We do not sell or trade your data.
- Data is not sold to third parties
- Cookies only with your consent
- Photos are deleted within 12 months
1. Who processes your data
| Data controller | Transit Expert OÜ |
| Registry code | 14007922 |
| Address | Mustamäe tee 6b, Tallinn 10621 |
| info@aravedu.ee | |
| Phone | +372 5343 7069 |
| Website | www.aravedu.ee |
2. What data we collect
| Source | What |
|---|---|
| Enquiry form on the website | Name or company name, phone, e-mail, pick-up address, preferred date, type of service, the work you describe, and any photos and files you attach. |
| Phone call | Your phone number and what you tell us about the order. We do not record calls. |
| E-mail message | Your e-mail address, the content of the message and its attachments. |
| During the work | The site address, the signature on the delivery note and invoice details. |
| Business client | Company name, registry code, VAT number, invoicing and contact details. |
| Website visit | Statistics collected through cookies – pages viewed, device and browser type, approximate location. Only with your consent, see point 7. |
Please do not send us sensitive data. For an enquiry we do not need your personal identification code, bank details, health data or copies of documents. If you send photos of a room, check that no documents, screens or anything else you do not want to share are in the frame.
3. Photos and files you send us
- We use photos only to estimate the volume of work and to give you a quotation.
- Photos reach us as e-mail attachments and are seen only by the people on our team handling the enquiry.
- We do not publish your photos on the website or on social media without your separate permission.
- We delete photos within 12 months of the enquiry or the end of the work at the latest. Write to us if you want them deleted sooner.
4. Why we process data and on what basis
| Purpose | Legal basis |
|---|---|
| Preparing a quotation and communicating with you | Steps prior to entering into a contract, at your request |
| Providing the service and agreeing the work | Performance of a contract |
| Invoicing and accounting | Legal obligation – the Accounting Act |
| Records of waste hand-over | Legal obligation – the Waste Act |
| Handling claims and disputes | Our legitimate interest in defending ourselves legally |
| Website statistics and advertising | Your consent in the cookie notice |
5. How long we keep data
| What | How long |
|---|---|
| An enquiry that did not lead to an order | Up to 12 months |
| Photos and files | Up to 12 months |
| Order and job data | Up to 3 years after the work ends – within the claims period |
| Invoices and accounting documents | 7 years – a statutory obligation |
| Statistics collected with cookies | According to the lifetime of the cookie, see the cookie notice |
6. Who we share data with
We do not sell or trade your data. We share it only when this is necessary to provide the service or to comply with the law.
| Recipient | Purpose |
|---|---|
| Accounting service provider | Preparing invoices and statutory bookkeeping |
| Waste station | Handing over the waste and issuing the receipt |
| Web hosting provider | Keeping the website and e-mail running |
| Website statistics and advertising – only with your consent | |
| Government authorities | Only when required by law |
When Google services are used, data may also be processed outside the European Union. Google has joined the EU–US Data Privacy Framework, which ensures an adequate level of protection for the data.
7. Cookies
Cookies are small text files that a website stores on your device. We use them for three purposes.
| Type | Purpose | Do we ask for consent |
|---|---|---|
| Necessary | Running the website, submitting the form, remembering your cookie choice | No – without them the site does not work |
| Statistics | Google Analytics – how many people visit the site and which pages they view | Yes |
| Marketing | Google advertising and remarketing | Yes |
Statistics and marketing cookies are only activated once you have given consent in the cookie notice. Until you have made a choice, they are not used. You can change or withdraw your consent at any time via the cookie settings link at the bottom of the website.
You can also delete and block cookies in your browser settings. Please note that if you block necessary cookies, the website may not work properly.
8. Your rights
You have the following rights regarding your data. Exercising them costs 0 € and we reply within one month at the latest.
- To see the data we hold about you and to receive a copy of it.
- To correct inaccurate or incomplete data.
- To delete data, if we have no statutory obligation to keep it.
- To restrict processing or to object to processing based on legitimate interest.
- To withdraw consent – this does not affect the lawfulness of processing that took place before the withdrawal.
- To receive your data in a portable form, in order to transfer it to another service provider.
To make a request, write to info@aravedu.ee or call +372 5343 7069.
If you are not satisfied with our answer, you have the right to turn to the Estonian Data Protection Inspectorate (Tatari 39, Tallinn 10134, info@aki.ee) or to the courts.
9. Security
- The website uses a secure HTTPS connection.
- Only the people on our team who organise the work have access to enquiries and client data.
- Data is kept in password-protected systems.
- Paper delivery notes are kept in a locked room.
10. Changes
We may update this privacy policy from time to time, for example when our services or the law change. The current version is always on this page and the date of the last change is shown above.
Questions about your data?
Write or call – we reply within one month at the latest, usually much sooner.